How to Set Up an Autoresponder (Out-of-Office Reply) in cPanel

An autoresponder automatically replies to incoming email. It is most often used as an out-of-office message during holidays such as Eid, but also to confirm that a support or sales enquiry has been received. cPanel lets you schedule the reply so it starts and stops by itself.

Before you start

• The email address must exist as a mailbox or forwarder, or be created at the same time.
• Only one autoresponder is allowed per address. To change it, edit the existing one.

Create an autoresponder

1. Log in to your FimuroHost client area at https://app.fimurohost.com.
2. Go to Services and select your cPanel Hosting plan.
3. Click Login to cPanel. cPanel opens in a new tab, already signed in.
4. In the Email section, click Autoresponders, then Add Autoresponder.
5. Character Set: leave it as UTF-8. This supports Bangla and all other languages.
6. Interval: how many hours to wait before replying again to the same sender. 24 is a good choice; 0 replies to every single message, which can annoy people and cause loops with other auto-replies.
7. Email and Domain: the address that should send the automatic reply.
8. From: the name recipients see, for example FimuroTech Support.
9. Subject: for example Out of office: %subject%.
10. Tick This message contains HTML only if you are typing HTML code in the body.
11. Body: your message (see the example below).
12. Start: Immediately, or Custom to pick a date and time. Stop: Never, or Custom to end it automatically.
13. Click Create.

Time zone

Custom start and stop times may be interpreted in the server’s time zone (often shown as GMT/UTC) rather than Bangladesh time (UTC+6). Check the time shown after saving and adjust if needed, or simply start the reply a few hours early.

Useful variables

Example message

Dear %from%,

Thank you for your email about "%subject%".
Our office is closed from 10 to 14 April for the holidays.
We will reply as soon as we are back.

For urgent matters please call 01XXXXXXXXX.

Best regards,
The FimuroTech Team

                        
                    

Edit or remove an autoresponder

Go to Email » Autoresponders. In the Current Autoresponders table, click Edit to change it, or Delete and confirm with Delete Autoresponder to remove it. Setting a Stop date is better than relying on remembering to delete it.

Tips

• Keep the reply short and do not include sensitive information: autoresponders also answer spammers.
• Give an alternative contact for urgent matters.
• For a mailbox you also read in Outlook or on your phone, set the autoresponder in cPanel rather than in the app; server-side replies work even when your computer is off.

Common problems

• No reply received when you test: the Interval may be stopping a second reply to your address. Test from a different address, or set Interval to 0 temporarily.
• Reply sent to mailing lists: cPanel tries not to reply to bulk mail, but set a sensible Interval to limit repeats.

Need help?

If anything in this guide does not match what you see, or you get stuck, open a support ticket (choose the Support department) or message us on WhatsApp at 01818160926. Tell us your domain name and what you have tried so far, and never send your password in a ticket or chat.