Terms of Service

The agreement between you and FimuroHost when you order or use any of our services.

Last updated: 27 September 2026

1. Agreement

These Terms of Service ("Terms") are an agreement between you ("you", "the customer") and FimuroHost ("FimuroHost", "we", "us"). They apply to every service we provide — including web, cloud, WordPress, WooCommerce, Node.js, BDIX and Turbo hosting, VPS and dedicated servers, domain names, SSL certificates and any related add-ons ("Services").

By creating an account, placing an order or using a Service you confirm that you have read and accept these Terms together with our Privacy Policy, Refund Policy, Acceptable Use Policy, Service Level Agreement and, for domains, our Domain Registration Policy. If you do not agree, please do not use the Services.

2. Your account

  • You must be at least 18 years old, or have the consent of a parent or guardian, and able to enter into a binding agreement.
  • The information you give us (name, email, phone, address) must be true and kept up to date. Orders with false or fraudulent details may be cancelled without notice.
  • You are responsible for everything done through your account and for keeping your passwords, API keys and two-factor codes safe. Tell us immediately if you believe your account has been accessed without permission.
  • Only the account holder, or a contact they have authorised in the client area, can request changes to the account or its Services.

3. Orders, billing and renewals

  • Prices are shown on our website and in the client area in Bangladeshi Taka (BDT), US Dollar (USD) or Indian Rupee (INR). The amount on your invoice is the amount you pay.
  • Services start after the first invoice is paid and, where needed, the order has passed our fraud checks.
  • Services renew automatically for the same billing period. Renewal invoices are issued before the due date and must be paid by the due date. Promotional first-term prices may renew at the regular price shown at the time of renewal.
  • If an invoice is unpaid, the Service may be suspended after the due date and terminated (with its data deleted) if it stays unpaid. Domains that are not renewed expire as described in the Domain Registration Policy.
  • We may change prices for future billing periods. The new price applies from your next renewal, never to a period you have already paid for.
  • Payment gateway fees, bank charges and taxes, where applicable, are your responsibility.

4. Cancellation

You can cancel any Service at any time from the client area ("Request Cancellation"), either immediately or at the end of the current billing period. Cancelling stops future renewals; refunds are handled under the Refund Policy. Please take a full backup before cancelling — data of a cancelled Service is deleted and cannot be restored.

5. Using the Services

  • You must use the Services lawfully and in line with the Acceptable Use Policy.
  • "Unlimited" features (for example bandwidth, storage, email accounts or websites) are provided under fair use: they are not metered, but an account may not use resources in a way that harms the server or other customers. If that happens we will contact you and may ask you to optimise your site or move to a suitable plan.
  • Hosting storage is for your websites, their databases and email. It is not for backups of other systems, file sharing, or media or file archives.
  • Every plan has technical limits (CPU, RAM, entry processes, inodes, I/O and similar) that are listed on the plan or in the control panel.
  • You are responsible for the content you host, the software you install and keeping that software (for example WordPress, themes and plugins) updated and secure.

6. Backups and your data

We take regular backups of our hosting servers as a courtesy to help with disaster recovery, but we do not guarantee that a backup will exist or be complete for any point in time. You are responsible for keeping your own up-to-date copies of your websites, databases and email. VPS and dedicated servers are unmanaged unless your plan says otherwise, and their backups are your responsibility unless you ordered a backup add-on.

You keep all rights to the content and data you store with us. We only access it when needed to provide the Services, to give support you asked for, to protect our network, or when required by law.

7. Support

We provide support 24/7 through tickets and WhatsApp for the Services we supply. Support covers the operation of our servers, network, control panel and billing. Help with third-party software, custom code, design or website development is not included, although we will point you in the right direction where we can. Free website migration is offered where stated on the plan, subject to technical feasibility.

8. Suspension and termination

We may suspend or terminate a Service, with or without notice depending on how serious the situation is, if: an invoice is overdue; the Service breaches these Terms or the Acceptable Use Policy; the Service is putting our network, other customers or third parties at risk; we are required to by law or by an authority; or the order is fraudulent. Where reasonable we will tell you the reason and give you a chance to fix the problem first. Services terminated for abuse or fraud are not refunded.

9. IP addresses and resources

IP addresses assigned to a Service remain our property (or that of our upstream provider) and may be changed when technically necessary. They are not transferable and are released when the Service ends.

10. Warranties and limitation of liability

The Services are provided "as is" and "as available". Our uptime commitment and the credits it gives are set out only in the Service Level Agreement.

To the maximum extent the law allows, FimuroHost is not liable for any indirect or consequential loss, including loss of profit, revenue, data, business or goodwill, arising from the use of or inability to use the Services. Our total liability for any claim is limited to the amount you paid us for the affected Service in the three (3) months before the event that caused the claim. Nothing in these Terms limits liability that cannot be limited by law.

11. Indemnity

You agree to compensate FimuroHost for any claims, losses or costs (including reasonable legal fees) that arise from content you host, your use of the Services in breach of these Terms, or your violation of any law or third-party right.

12. Changes to these Terms

We may update these Terms from time to time. The date at the top of this page shows the latest version. For significant changes we will notify active customers by email or in the client area. Continuing to use the Services after a change takes effect means you accept the updated Terms.

13. Governing law

These Terms are governed by the laws of the People's Republic of Bangladesh. We will always try to resolve a disagreement through our support team first; if that is not possible, the courts of Bangladesh have jurisdiction.

14. Contact

Questions about these Terms:

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