Refund Policy

1. 30-day money-back guarantee

If you are not happy with a new hosting service, you can cancel it within 30 days of the first payment and receive a full refund of the hosting fee — no complicated conditions.

The guarantee applies to the first order of: web hosting, cloud hosting, WordPress, WooCommerce, Node.js, BDIX and Turbo hosting, and new Cloud VPS and Windows VPS instances.

2. What is not refundable

• Domain registrations, renewals and transfers — once a domain is registered with the registry it cannot be cancelled. If you received a free domain with a hosting plan, the regular price of that domain is deducted from the refund (or you may keep the domain).
• Dedicated servers, and setup or installation fees of any Service.
• Third-party licences and add-ons, such as paid SSL certificates, Windows or cPanel licences, and software licences.
• Renewals of an existing Service, and requests made after the 30-day period.
• Services suspended or terminated for breach of our Terms of Service or Acceptable Use Policy, or orders found to be fraudulent.
• Account credit added to your balance, unless it was added by mistake.

3. After 30 days

After the money-back period you can still cancel at any time to stop future renewals, but the remaining time of the current billing period is not refunded. Where we are unable to provide a Service that you have paid for, we will refund the unused portion.

4. How to request a refund

1. Log in to the client area and request cancellation of the Service ("Immediate" cancellation).
2. Open a support ticket in the Billing department with the invoice number and the account to refund to.
3. We confirm eligibility and start processing approved refunds right away.

5. How you are paid back

Refunds are sent to the original payment method where possible (for example back to the same bKash, Nagad or card), or as account credit if you prefer. Mobile wallet refunds usually arrive within 1–3 working days; card and international payments can take up to 10 working days depending on the bank. Payment gateway charges that are not returned to us may be deducted.

6. Chargebacks

Please contact us before opening a dispute with your bank or payment provider — we can usually solve the problem much faster. Accounts with an open chargeback may be suspended until it is resolved.

7. Contact

Billing questions:

• Support ticket: https://app.fimurohost.com/submitticket.php
• Email: [email protected]
• WhatsApp / Phone: +880 1818 160926