Email Settings for Outlook, Apple Mail, Thunderbird and Phones (cPanel)

You can use your cPanel email account in almost any mail app. All you need is the incoming server, the outgoing server, the ports and your login. cPanel shows the exact values for every mailbox on its Connect Devices page, and this guide explains how to use them in the most common apps.

Find your exact settings

1. Log in to your FimuroHost client area at https://app.fimurohost.com.
2. Go to Services and select your cPanel Hosting plan.
3. Click Login to cPanel. cPanel opens in a new tab, already signed in.
4. Go to Email » Email Accounts.
5. Click Connect Devices next to the mailbox.
6. Use the Secure SSL/TLS Settings (Recommended) box. You can also email these instructions to someone from the same page.

Standard settings

If the Connect Devices page shows different server names (for example the server hostname), use what it shows. If your mail app warns that the certificate does not match mail.yourdomain.com, check that SSL has been issued for that name in SSL/TLS Status, or use the server hostname from your welcome email instead.

IMAP or POP3?

Choose IMAP. It keeps mail on the server, so your phone, laptop and webmail all show the same messages and folders. POP3 downloads mail to one device and usually removes it from the server, which is only useful for a single computer with limited server space.

Outlook (Windows, Microsoft 365 / Outlook 2021 and later)

1. Open Outlook and choose File » Add Account (in the new Outlook: Settings » Accounts » Add account).
2. Enter your full email address. Click Advanced options, tick Let me set up my account manually and click Connect.
3. Choose IMAP.
4. Incoming: server mail.yourdomain.com, port 993, encryption SSL/TLS. Outgoing: server mail.yourdomain.com, port 465, encryption SSL/TLS.
5. Click Next, enter the mailbox password and click Connect.

If the new Outlook only offers automatic setup, choose IMAP as the account type when prompted and fill in the same values.

Apple Mail (Mac)

1. Open Mail » Add Account, choose Other Mail Account and click Continue.
2. Enter your name, full email address and password, then click Sign In.
3. When asked, choose IMAP, and enter mail.yourdomain.com for both incoming and outgoing servers and your full email address as the username.
4. Click Sign In. Mail normally detects the secure ports automatically; to check, open Mail » Settings » Accounts » Server Settings and untick Automatically manage connection settings to set 993 and 465.

On Mac and iPhone, the Connect Devices page also offers a configuration profile you can download and install, which fills everything in for you.

Thunderbird

1. Choose Account Settings » Account Actions » Add Mail Account.
2. Enter your name, full email address and password, then click Configure manually.
3. Incoming: IMAP, mail.yourdomain.com, port 993, SSL/TLS, Normal password. Outgoing: SMTP, mail.yourdomain.com, port 465, SSL/TLS, Normal password. Username: full email address for both.
4. Click Re-test, then Done.

iPhone and iPad

1. Open Settings » Apps » Mail » Mail Accounts » Add Account » Other » Add Mail Account (on older iOS: Settings » Mail » Accounts).
2. Enter your name, email, password and a description, then tap Next.
3. Choose IMAP. Under both Incoming and Outgoing Mail Server, enter host mail.yourdomain.com, your full email address and password.
4. Tap Next, then Save.

Android (Gmail app)

1. In the Gmail app, tap your profile picture » Add another account » Other.
2. Enter your email address and tap Manual setup, then choose Personal (IMAP).
3. Enter the password. Incoming server: mail.yourdomain.com, port 993, security SSL/TLS.
4. Outgoing server: mail.yourdomain.com, port 465, security SSL/TLS, and keep Require sign-in on.
5. Finish the account options and tap Next.

Common problems

• Cannot send, but receiving works: turn on SMTP authentication and use the full email address as the SMTP username. Some internet providers block port 465 or 25; try 587 with STARTTLS.
• Password keeps being requested: the password is wrong or was changed in cPanel. Repeated failures can temporarily block your IP address, so fix it quickly.
• Certificate warning: your domain may not point to the server yet, or SSL is not yet issued for mail.yourdomain.com. Use the server hostname from your welcome email in the meantime.
• Sent items missing: in the app’s account settings, set the Sent folder to the server’s Sent folder.

Need help?

If anything in this guide does not match what you see, or you get stuck, open a support ticket (choose the Support department) or message us on WhatsApp at 01818160926. Tell us your domain name and what you have tried so far, and never send your password in a ticket or chat.