Privacy Policy

1. Who we are

This policy explains how FimuroHost ("we", "us") handles personal information when you visit fimurohost.com, use our client area at app.fimurohost.com, or use our Services. We collect only what we need to provide and protect the Services, and we never sell your personal information.

2. Information we collect

• Account and billing details — name, email address, phone number, postal address, company name (optional) and, for domains, the registrant contact details the registry requires.
• Payment information — payments are handled by our payment partners (for example bKash, Nagad, Rocket, card and PayPal processors). We receive a confirmation and transaction reference; we do not store full card numbers or wallet PINs.
• Support communications — tickets, WhatsApp and email messages you send us, and any files you attach.
• Technical information — IP address, browser and device type, pages visited and the date and time of access, collected in server logs and by cookies (see our Cookie Policy).
• Data you host — the websites, databases and email stored in your Services. This is your data: we only process it to run the Services and do not look at it except as described in our Terms of Service.

3. How we use it

• To create and manage your account, provide and renew Services, and send invoices and service notices.
• To register and manage domain names with registries and registrars.
• To answer support requests and keep a record of them.
• To prevent fraud and abuse, secure our network, and meet legal, tax and accounting obligations.
• To improve our website and Services using aggregated statistics.
• To send news and offers — only if you have agreed, and you can unsubscribe at any time from the email itself or your client area.

4. Who we share it with

We share personal information only when necessary:

• Payment processors, to take payments.
• Domain registries and registrars, which require registrant contact data (some of it may appear in public WHOIS/RDAP records where privacy protection is not available for that extension).
• Data-centre, infrastructure and software providers that host or operate the Services for us, under confidentiality obligations.
• Authorities, when we are legally required to, or to protect our rights, our customers or the public from fraud or harm.

Some of these providers operate outside Bangladesh; when data is transferred we take reasonable steps to make sure it stays protected.

5. How long we keep it

We keep account and billing records for as long as your account is active and afterwards for as long as required by tax and accounting law. Support tickets are kept to help with future requests. Data stored in a Service is deleted after the Service is terminated; backups containing it expire on their normal rotation.

6. Security

We protect information with encrypted connections (HTTPS), access controls, firewalls, two-factor authentication for staff and regular updates. No system is completely secure, so please use strong, unique passwords and enable two-factor authentication in your client area.

7. Your choices and rights

You can view and update most of your details in the client area. You may also ask us to give you a copy of your personal information, correct it, or delete it where we are not required to keep it. To make a request, open a support ticket from your account email. We may need to verify your identity before acting on a request.

8. Children

Our Services are not directed at children under 13, and we do not knowingly collect their personal information.

9. Changes to this policy

We may update this policy; the date at the top shows the latest version. Significant changes will be announced by email or in the client area.

10. Contact

Privacy questions or requests:

• Support ticket: https://app.fimurohost.com/submitticket.php
• Email: [email protected]
• WhatsApp / Phone: +880 1818 160926