How to Run a Traceroute on Windows, macOS and Linux

If your website is slow or unreachable from your location but works for others, the problem may be somewhere on the network between you and our servers. Traceroute shows each step (hop) your connection takes to reach a domain or IP address and how long each step takes. Our support team may ask you for a traceroute when investigating connection problems.

Windows

1. Press Windows key + R, type cmd and press Enter.
2. Type the following and press Enter:

   tracert yourdomain.com
   
                           
                       

3. Wait until it shows Trace complete.

macOS

The old Network Utility app has been removed from recent versions of macOS, so use Terminal:

1. Open Terminal (Applications > Utilities).
2. Run:

   traceroute yourdomain.com
   
                           
                       

Linux

1. Open a terminal.
2. Run traceroute yourdomain.com. If it is not installed, tracepath yourdomain.com works on most distributions.

Replace yourdomain.com with your domain, or with an IP address if support asks for one.

Sending the results to support

• Copy the full output as text and paste it into your ticket, rather than sending a photo of the screen.
• Tell us your internet provider and roughly where you are, and whether the problem happens on mobile data as well.
• Lines showing * * * are not always a problem: many routers simply do not answer traceroute requests.

Need help?

If anything here does not work as described, our team is happy to take a look. Open a support ticket from your client area or message us on WhatsApp at 01818160926.