Most payments update your invoice to Paid within a minute or two. Occasionally the payment goes through but the invoice doesn’t update, or it shows Payment Pending. Your money is not lost; the payment just hasn’t been matched to the invoice yet. Here’s how to find out why and get it fixed.
Common reasons
| Reason | What usually happened |
|---|---|
| Confirmation delay | The payment provider hasn’t yet told us the payment succeeded. |
| Browser closed too early | You closed the page or lost connection before returning from EPS or PayPal. |
| QR payment waiting for confirmation | With BanglaQR or UPI, the confirmation step wasn’t completed, or the transaction ID didn’t match. |
| Different amount paid | A smaller amount leaves a balance due; the invoice stays unpaid until the rest is paid. |
| Wrong invoice | The payment was made against another invoice, for example an old one. |
| Payment still clearing | Bank-funded PayPal payments can show Payment Pending for several business days. |
| Payment actually failed | The bank or wallet showed an error; any deducted amount is normally reversed by them. |
What to do, step by step
- Wait 10–15 minutes, then refresh the invoice in Billing → My Invoices. Logging out and back in can help.
- Scroll down the invoice. A transactions section, if any payment has been recorded, shows the amount received and the balance still due.
- Check your bank, wallet or PayPal history. Make sure the payment says successful or completed, and note the transaction ID (TrxID, 12-digit UPI reference, or PayPal transaction ID), the amount and the time.
- Don’t pay again. Paying twice creates a second payment that then has to be sorted out.
- Contact us if the invoice is still not paid after 15 minutes (or if PayPal has completed but the invoice still says pending). Open a ticket in the General Enquiries department, or message us on WhatsApp at 01818160926 if it is urgent.
What to include in your message
- Invoice number
- Payment method (EPS with bKash/Nagad/Rocket/card, BanglaQR, UPI or PayPal)
- Exact amount and currency paid
- Date and time of payment
- Transaction ID or reference number
- For wallets: the last 3–4 digits of the wallet number you paid from
- A screenshot of the success screen, if you have one
Never include your PIN, OTP, password or full card number. We never need them to trace a payment.
What happens to my service meanwhile?
- New orders are activated as soon as the payment is matched.
- Renewals are normally not affected if you pay before the due date. Services are currently suspended about 5 days after an unpaid due date, so if you are close to that, mention it in your ticket and we will prioritise it.
- Suspended services are unsuspended automatically once the invoice is marked paid.
Paid twice or paid too much?
Tell us in a ticket with both transaction IDs. Depending on the situation, the extra amount can be added to your account as credit for future invoices or handled under our refund policy; we will explain the options.
How to avoid this next time
- Stay on the payment page until you are returned to the invoice.
- For QR payments, pay the exact amount and complete the confirmation step on the invoice.
- Pay the invoice you opened, not an older invoice or a screenshot of one.
- Pay a few days before the due date, so a delay never becomes a suspension.
Need help?
If anything here doesn't match what you see, or you get stuck, open a support ticket from your client area or message us on WhatsApp at 01818160926. We're happy to help.
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Written by
FimuroHost Team
Technical Writer