Every service has a next due date, the day its renewal must be paid. Knowing what happens before and after that date helps you avoid your website or email going offline. You can see each service’s next due date on its page under Services → My Services, and each domain’s expiry date under Domains → My Domains.
The billing timeline
These are our current settings, which may change:
| When | What happens |
|---|---|
| 14 days before the due date | The renewal invoice is created and emailed to you. |
| Before the due date | A payment reminder is emailed if the invoice is still unpaid. |
| Due date | The invoice becomes overdue if not paid. |
| After the due date | Overdue reminders are emailed. |
| About 5 days after the due date | The unpaid service is automatically suspended. |
| When the invoice is paid | The service is automatically unsuspended. |
A service that remains suspended and unpaid for a long time can eventually be terminated, which removes its data. Don’t let it get that far: if you need a few extra days, talk to us before the suspension date.
What suspension means
- Your website shows a suspension page instead of your site.
- Email for domains on that hosting may stop working.
- You can’t open the control panel for that service.
- Your files, databases and mailboxes are kept; nothing is deleted at suspension.
How to reactivate a suspended service
- Log in at app.fimurohost.com.
- Go to Billing → My Invoices and open the overdue invoice for the service. It is usually highlighted on the dashboard too.
- Pay it with any method shown on the invoice, or apply account credit.
- When the invoice shows Paid, the service is unsuspended automatically, normally within a few minutes.
- Open your website in a private browser window to check. Browsers sometimes keep showing the suspension page from their cache.
If the service is still suspended 30 minutes after the invoice shows Paid, open a ticket or message us on WhatsApp at 01818160926.
Suspended even though everything is paid?
A service can also be suspended for reasons other than payment, for example a breach of our terms and conditions, malware, or activity affecting other customers. In that case paying won’t lift it. Check your email and Support → Tickets for a message from us explaining why and what to do.
Domains are different
Domains aren’t suspended by us; they expire at the registry on their expiry date if not renewed. After expiry, your website and email on that domain stop working. Many extensions have a short grace period for renewal, after which restoring the domain may cost more or may not be possible. Renew domains before the expiry date to be safe.
How to avoid suspension
- Pay when the invoice arrives. You have 14 days, so there’s no need to wait for the due date.
- Keep a credit balance. Add funds under Billing → Add Funds and apply it to renewals.
- Use an email address that doesn’t depend on your hosting for your account, so reminders still reach you.
- Add a contact for billing, such as your accountant, under account menu → Contacts, with invoice emails ticked.
- Consider a longer billing cycle (for example yearly) so there are fewer renewals to remember.
- Don’t want to renew? Request cancellation at the end of the billing period instead of leaving the invoice unpaid.
Need help?
Having trouble paying before the due date? Tell us early. If anything here doesn't match what you see, or you get stuck, open a support ticket from your client area or message us on WhatsApp at 01818160926. We're happy to help.
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Written by
FimuroHost Team
Technical Writer